“Any question at all about what someone's looking for, they get routed to the queue. They'll be answered by a live operator.”

WWL-TV · Apr 7 · New Orleans deploys AI to triage 911 calls without explicit consent disclosure

“Those will always be a human being, the first voice you hear.”

The Times-Picayune · Apr 7 · New Orleans deploys AI to triage 911 calls without explicit consent disclosure