Dear people who work at the airport
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The record 2 press and posts · last 44 hours
The conversation 30 comments and posts from 1 site · verbatim · 260 claimed on the threads
- Yesterday
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This is so relatable. I was at Heathrow Airport couple of week back. My gate was changed from 24 to 21, I thought it would few mins walking. I was totally wrong and it was in the corner of another dungeon. Took me almost 15+ mins.I started using Flighty app. This is way more reliable than any airport announcement and monitors.
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I wish bicycle shop workers all the best, but man, they really don’t want to have your business… Everything is sold out, all maintenance is expensive, and there’s never any helpful way to do anything.
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Heathrow has especially gotten horrible. It used to be my favourite transit airport, now it's packed to the brim with barely any place to sit. The restrooms are ill-maintained.The security opens into a narrow space with a 100 people trying to put on their belts and shoes while acres of real estate is wasted on empty Hermes, Gucci stores.While I…
- Aug 14
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the Temple Grandin bit refers to her experience with animals:https://www.grandin.com/references/thinking.animals.htmlrandom example of the kinds of things she's good at:https://www.grandin.com/design/curved.handling.facilities.ht...reading her website is sort of amazing:
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> and when you loudly yet mumblingly announced that "We would now like to invite our Elite SkyFlyer Gold Members to commence boarding", English being her fourth language, all she really heard was "hurble flurble durble BOARDING", and she naturally thought it might be time to board.And how ironic that is to be the case in aviation where at this…
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Here's more fun with flight numbers that just occurred.How about AA using the same flight number for an arriving flight and a departing flight within 30 minutes of each other?
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I will do almost anything to avoid flying, at least short haul. I don’t mind flying: I have no fear of it at all in fact. But I absolutely despise the airport experience, and consider it to be so unpleasant as to be worth avoiding whenever it’s at all feasible to travel by other means.
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sadly, the best way to get data on flights it to use the airlines app - not anything you'd find at the airportalso, it's easiest to use that same app for the boarding pass too these daysonce I printed them out (with the provided pdf) thinking it would be easier, the printed paper didn't work and they said I HAD to install and use the app or go…
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Everything you’re saying is how I feel as a native English speaker and it drives me absolutely nuts. People in airports are obsessed with telling you what you can’t do.The one thing that kind of works for me is, “Well, what should I do?” when they bark orders about what I can’t do.“You can’t have your boarding pass in your hand!”, when you’re in…
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One time in 2013 I was flying from San Francisco to Phoenix with a layover in LA. I purchased my ticket directly from United, the flights had a UAXXXX flight number, and the printed tickets I got when I checked in had United branding on them.I got to LAX and I proceeded to try to find my UA flight, but the flight number was nowhere to be found. I…
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I had an older/seemingly quite skilled bike mechanic look at my bike, who was happy to deal with my vague gestures about squeaky doohickeys and answer any questions. They knew enough to know what normal people don’t know, though, and how to get from there to what matters.I think the sort of lingo-centric scoffing “expertise” is a defensive posture…
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Can I recommend something concrete every time something like this happens to you?1. Use ChatGPT (or similar) to make a fun and attractive greetings card image that is a farcical representation of the situation.2. Use MoonPig.com (or similar) to send it through the real/royal mail to someone important (but not the CEO) at the company that has…
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Replace "passengers" with "users" and replace "airport workers" with "product team members", and you have a good argument for why good usability and good service design really matter in the world.
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This shouldn't really be directed at people who work at the airport. Almost everything mentioned is the fault of the people who designed the airport and the people who run the airport.The latter group are so, so happy that you addressed the former, and not them. They have successfully avoided the inconvenience and scrutiny that would prompt them…
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> Another place I experience this phenomenon is bike shopThis is my personal favorite story about bike shops (from circa 2008).At the time, I both lived and worked in Manhattan. I was lucky that biking was an option for commuting but the only bike I had was a 20 year old Giant Acapulco (not a fancy bike at all).I worked down in Tribeca and one day…
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I traveled in the flight for the first time 2 months back and I find this article so similar to my experience.I had so much confusion on the entire protocols on what is allowed and what is not and all those terminologies, such that a week before travel, I had my friend do a full end-to-end guide on everything we must do since entering an airport…
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The signage and rules can be confusing, but I don’t recall bad experiences with airport staff. They are just trying to do their job in a hectic place. I don’t believe they are intentionally being difficult, and honestly everyone can have a bad day.
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Oh the last minute gate change is always ridiculous. I never find it happens at really busy airports either. It's always at the airports that have around 40 gates but only around 6 flights an hour.
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Last time I flew, it was with United and I highly recommend their app. Clearly designed by people who know airports suck. It automated everything, from checkin and tickets, kept me updated on flights and gates, mapped them out and told me how long it would take to get to the gate and where security lines were the longest. Even tracked by checked…
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> Another place I experience this phenomenon is bike shops. They'll start talking to you with specialized vocabulary and won't give you the time of day if you don't know exactly what they're talking about. Yet, I brought my bike to the bike shop because I'm not an expert bike mechanic. Funny enough, I couldn't find a bike shop that wasn't like…
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i think that 90% of these problems would be solved by an easily accessible, standardized map of each airport.When i attempted to find airport maps, I was met with a mess of mobile apps, mobile website pdf's, and an enormous amount of text.Just... give me an easy to use map. Call out the obvious use cases like "how to transfer terminals" and "your…
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I dislike the sense of judgment from TSA officials when I don’t correctly predict which items they do/don’t want me to put in the tray. It’s not my fault that different airports seem to have completely different rules for the same items.
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My favorite but of airport-ese that emerged post-9/11 is that on most US airlines you can now have 1 carry-on and 1 personal item.As far as I can tell the difference between them is that a personal item can't have wheels.
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I can't agree more. I was once catching a flight, went to my gate and found no one there and the flight status monitors saying "Cancelled". I couldn't find an agent at any desk, so went back out of security to check-in to figure out what was going on. The agent proceeded to act like I was the biggest idiot in the world for leaving the gate because…